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Do NOT go with StarTexPower!
Star Tex lost our $300+ check to pay for October. Our checks to them get sent directly from our bank. They are always on time. They always arrive. There is NEVEr a mistake. Yet, StarTex calls us and say we are turning off your power if you don't pay. My husband calls back and tells them the check was sent he doesn't know what happen and the StarTex employee says, "wait a few days, sometimes it takes some time for a check to clear." Next day, they turn off our power. Alex calls and pays for October over the phone and goes ahead and even pays for November too. Several phone calls later and telling them our son is sick and we need power they still refuse to turn on our power back on until the next day. Yesterday we look at our bank account and lo and behold they must have found that darn check because now we have MINUS an additional $300+ from our accounts which throws ALL of our finances off when I need to not just buy everything for Thanksgiving dinner but buy all of our airline tickets to go to Miami for Christmas not to mention Black Friday!
Their customer service is terrible and I highly advise anyone looking for a new power company or new to the area not to go with Star Tex.
Well, I sent exactly what I posted here to StarTex complaint department via email (I was getting NO WHERE on the phone) This is the response I got and I appreciated it:
Hello Isabel,
I want to thank you for your email. We don’t take complaints lightly and we want our customer’s to be satisfied. We do truly care about our clients. I have researched this extensively and I do see why the payment did not post in time. It did have to do with the way the bank has to issue a paper check because we are not yet integrated electronically with all of the banks but we should be completed with that in about 60 more days. Either way the buck stops here with me. I have informed our accounting department to issue an expedited refund check to you since your account now has a credit balance of $346.86. This check will be mailed no later than Monday 11/24/2008 and I have also informed them to express mail this check to you.
I want to apologize for this issue. I also want you to know that if you have any issues to please contact me directly.
Thank you,
Jamie Rigell
"Our power goes to our customers,
not to our heads"
Mid-metroplex Moms BUNCO Group
Bunco is a social event. It's a party. It's a blast; a NO SKILLS NECESSARY dice game.Twelve of us get together once a month; leaving the cares and worries behind and leaving the kids with their fathers or baby-sitters.We fall off our diets snacking on M&Ms, Chex-Mix or anything else we can get our hands on. We have delicious appetizers and seconds on dessert. We drink our favorite spritzer, Chardonnay or Drink-of-the-night...... and we talk...We talk about our kids, about the neighbors, about our husbands, our jobs, their jobs, TV shows, current events and anything else that might tickle our fancy.Oh yeah, we play a silly, mindless dice game with wild abandon hoping to take home a few more sheckles then we arrived with.Now that's Bunco.This group is just for Moms interested in being permanent or alternate BUNCO members, living in and don't mind driving once a month to the mid-metroplex and other nearby DFW areas to include but not limited to:MansfieldArlingtonGrand PrairieBurlesonetc...
http://groups.yahoo.com/group/Mid-metroplexMomsBUNCOgroup/
Star Tex lost our $300+ check to pay for October. Our checks to them get sent directly from our bank. They are always on time. They always arrive. There is NEVEr a mistake. Yet, StarTex calls us and say we are turning off your power if you don't pay. My husband calls back and tells them the check was sent he doesn't know what happen and the StarTex employee says, "wait a few days, sometimes it takes some time for a check to clear." Next day, they turn off our power. Alex calls and pays for October over the phone and goes ahead and even pays for November too. Several phone calls later and telling them our son is sick and we need power they still refuse to turn on our power back on until the next day. Yesterday we look at our bank account and lo and behold they must have found that darn check because now we have MINUS an additional $300+ from our accounts which throws ALL of our finances off when I need to not just buy everything for Thanksgiving dinner but buy all of our airline tickets to go to Miami for Christmas not to mention Black Friday!
Their customer service is terrible and I highly advise anyone looking for a new power company or new to the area not to go with Star Tex.
Well, I sent exactly what I posted here to StarTex complaint department via email (I was getting NO WHERE on the phone) This is the response I got and I appreciated it:
Hello Isabel,
I want to thank you for your email. We don’t take complaints lightly and we want our customer’s to be satisfied. We do truly care about our clients. I have researched this extensively and I do see why the payment did not post in time. It did have to do with the way the bank has to issue a paper check because we are not yet integrated electronically with all of the banks but we should be completed with that in about 60 more days. Either way the buck stops here with me. I have informed our accounting department to issue an expedited refund check to you since your account now has a credit balance of $346.86. This check will be mailed no later than Monday 11/24/2008 and I have also informed them to express mail this check to you. I want to apologize for this issue. I also want you to know that if you have any issues to please contact me directly. Thank you, Jamie Rigell "Our power goes to our customers,
not to our heads"
Mid-metroplex Moms BUNCO Group
Bunco is a social event. It's a party. It's a blast; a NO SKILLS NECESSARY dice game.Twelve of us get together once a month; leaving the cares and worries behind and leaving the kids with their fathers or baby-sitters.We fall off our diets snacking on M&Ms, Chex-Mix or anything else we can get our hands on. We have delicious appetizers and seconds on dessert. We drink our favorite spritzer, Chardonnay or Drink-of-the-night...... and we talk...We talk about our kids, about the neighbors, about our husbands, our jobs, their jobs, TV shows, current events and anything else that might tickle our fancy.Oh yeah, we play a silly, mindless dice game with wild abandon hoping to take home a few more sheckles then we arrived with.Now that's Bunco.This group is just for Moms interested in being permanent or alternate BUNCO members, living in and don't mind driving once a month to the mid-metroplex and other nearby DFW areas to include but not limited to:MansfieldArlingtonGrand PrairieBurlesonetc...
http://groups.yahoo.com/group/Mid-metroplexMomsBUNCOgroup/
