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I'm boycotting Mr. Jim's. Three reasons why you should, too
My baby's first birthday was this weekend. We planned a family party at our house. I made a cake from scratch (!), we decorated the dining area, had a mound of gifts and a house full of hungry people. My plan was to order a bunch of pizzas for the dinner-time shindig.
I discovered that Mr. Jim's Pizza has an online ordering feature, which is fantastic! You can look at the menu, choose your toppings and sides and can even designate a time for delivery. I went through the process a full three hours ahead of time, ordering 4 specialty pizzas, 5 dinner salads and three orders of breadsticks, for a total of $89.50. Figure in a tip, and I was going to shell out a hundred bucks. I set the delivery time for 5 p.m. Then I called the store to confirm the time, and yes, she said my order would be delivered at 5 p.m.
Five o'clock rolled around and we had a full house, everyone excited to start the party and eat! Then came 5:30. I'm accustomed to my pizza being late, especially from Mr. Jim's, as it had happened before, but this was different -- I had placed the order online three hours earlier and had even called to verify the delivery time. So at 5:30, I called Mr. Jim's. The lady on the other end said, "Oh my goodness, I'm so, so sorry. I completely forgot." Stunned silence. She repeated her insane words.
I was beyond furious. So she's telling me that even though I placed this order three hours in advance and called to confirm, she had forgotten about my order? I let her have it, and I didn't hold back. Then she said, "I can have your pizzas in the oven and out the door in 20 minutes. What would you like us to do?" First, I'm thinking, yeah right you'll have it out the door in 20 minutes. Then I was thinking things that wouldn't be appropriate to say on a family Web site. I ended up saying, "I had better get a significant discount, or we'll take our business elsewhere. Double Dave's (who I should have ordered from in the first place), to be exact."
She was quiet for a moment, then retorted, "The lowest we can go is $70." !!! Are you freaking kidding me? !$#!#$%&! I was now more furious than before. My son's first birthday party is ruined because of her incompetence, and the best she can do is knock $19 off the price? I have never been so insulted and so angry. What kind of moron is this girl? Well, probably some poor high school kid with no experience, that's what. So I asked to speak to her supervisor. She tells me, "He's not here today. I'm the manager on duty." Now, that's precious. Absolutely precious. I am kicking myself for not getting this incompetent manager's name, but I can tell you she works at the Mr. Jim's in Mansfield on 2399 Matlock Rd; it was Saturday night and she was supposedly the manager. If Mr. Jim is smart, he'd send her packing.
In short, we ended up sending my husband and brother-in-law out to get burgers from Jack in the Box (thank you, Jack in the Box; you are the best!), which was 100 times better than stupid pizza anyway, but not before I vowed to bring down Mr. Jim's.
This was not the first time Mr. Jim's did us wrong. The first big incident was last Halloween. We were having friends over after work, as it was on a Friday, and we were going to eat pizza and then take the kids trick-or-treating. Our pizza, we were told on the phone, was going to be delivered within a certain amount of time. Thirty minutes after that certain amount of time, we were getting a little impatient, but I cut them some slack, seeing as how it was Halloween, Friday night, and no doubt they had tons of deliveries to make. Thirty more minutes, though, and we decided it was time to call. The driver was on his way, they promised. But 20 minutes later, kids climbing the walls in their costumes, impatient to get out and trick-or-treat, and we'd had enough waiting. So we left without having eaten anything. When we got about halfway down the street, we saw the Mr. Jim's car pull up in front of our house, but there was no way we were going to run all the way back to the house. Too bad for them. They should have delivered the pizza AN HOUR AND A HALF AGO!!
The second big incident was a few months after that, when my husband skillfully removed a very long, black hair that was baked into the crust of his slice of pizza. He called to complain, and their answer to that was to offer us a free pizza. No thanks, Jim, I've kinda lost my appetite. Hair pizza is not my fave.
So now, the birthday incident is simply the last straw. I know that any business or restaurant has a bad day, but this is it. I'm at the end of my rope with good ole Mr. Jim. In fact, I'm so disgusted with their way of doing business, that I can't even say their name anymore. The Pizza Place Who Cannot Be Named; The Pizza Place That Has No Clue; The Pizza Place That Doesn't Deserve Your Business. Those are much better.
So, folks, this is why I urge you to boycott this sorry excuse for a pizza business with me. They've had their chance (three chances, at least) to show some common sense, good business practices, and customer service, and they've failed.
You're going down, Mr. Junk.
That's Why We Can't Have Nice Things
I have three kids: a 5-year-old son, an 1-year-old son, and a 37-year-old husband. I'll be publicly making fun of all of them.
My baby's first birthday was this weekend. We planned a family party at our house. I made a cake from scratch (!), we decorated the dining area, had a mound of gifts and a house full of hungry people. My plan was to order a bunch of pizzas for the dinner-time shindig.
I discovered that Mr. Jim's Pizza has an online ordering feature, which is fantastic! You can look at the menu, choose your toppings and sides and can even designate a time for delivery. I went through the process a full three hours ahead of time, ordering 4 specialty pizzas, 5 dinner salads and three orders of breadsticks, for a total of $89.50. Figure in a tip, and I was going to shell out a hundred bucks. I set the delivery time for 5 p.m. Then I called the store to confirm the time, and yes, she said my order would be delivered at 5 p.m.
Five o'clock rolled around and we had a full house, everyone excited to start the party and eat! Then came 5:30. I'm accustomed to my pizza being late, especially from Mr. Jim's, as it had happened before, but this was different -- I had placed the order online three hours earlier and had even called to verify the delivery time. So at 5:30, I called Mr. Jim's. The lady on the other end said, "Oh my goodness, I'm so, so sorry. I completely forgot." Stunned silence. She repeated her insane words.
I was beyond furious. So she's telling me that even though I placed this order three hours in advance and called to confirm, she had forgotten about my order? I let her have it, and I didn't hold back. Then she said, "I can have your pizzas in the oven and out the door in 20 minutes. What would you like us to do?" First, I'm thinking, yeah right you'll have it out the door in 20 minutes. Then I was thinking things that wouldn't be appropriate to say on a family Web site. I ended up saying, "I had better get a significant discount, or we'll take our business elsewhere. Double Dave's (who I should have ordered from in the first place), to be exact."
She was quiet for a moment, then retorted, "The lowest we can go is $70." !!! Are you freaking kidding me? !$#!#$%&! I was now more furious than before. My son's first birthday party is ruined because of her incompetence, and the best she can do is knock $19 off the price? I have never been so insulted and so angry. What kind of moron is this girl? Well, probably some poor high school kid with no experience, that's what. So I asked to speak to her supervisor. She tells me, "He's not here today. I'm the manager on duty." Now, that's precious. Absolutely precious. I am kicking myself for not getting this incompetent manager's name, but I can tell you she works at the Mr. Jim's in Mansfield on 2399 Matlock Rd; it was Saturday night and she was supposedly the manager. If Mr. Jim is smart, he'd send her packing.
In short, we ended up sending my husband and brother-in-law out to get burgers from Jack in the Box (thank you, Jack in the Box; you are the best!), which was 100 times better than stupid pizza anyway, but not before I vowed to bring down Mr. Jim's.
This was not the first time Mr. Jim's did us wrong. The first big incident was last Halloween. We were having friends over after work, as it was on a Friday, and we were going to eat pizza and then take the kids trick-or-treating. Our pizza, we were told on the phone, was going to be delivered within a certain amount of time. Thirty minutes after that certain amount of time, we were getting a little impatient, but I cut them some slack, seeing as how it was Halloween, Friday night, and no doubt they had tons of deliveries to make. Thirty more minutes, though, and we decided it was time to call. The driver was on his way, they promised. But 20 minutes later, kids climbing the walls in their costumes, impatient to get out and trick-or-treat, and we'd had enough waiting. So we left without having eaten anything. When we got about halfway down the street, we saw the Mr. Jim's car pull up in front of our house, but there was no way we were going to run all the way back to the house. Too bad for them. They should have delivered the pizza AN HOUR AND A HALF AGO!!
The second big incident was a few months after that, when my husband skillfully removed a very long, black hair that was baked into the crust of his slice of pizza. He called to complain, and their answer to that was to offer us a free pizza. No thanks, Jim, I've kinda lost my appetite. Hair pizza is not my fave.
So now, the birthday incident is simply the last straw. I know that any business or restaurant has a bad day, but this is it. I'm at the end of my rope with good ole Mr. Jim. In fact, I'm so disgusted with their way of doing business, that I can't even say their name anymore. The Pizza Place Who Cannot Be Named; The Pizza Place That Has No Clue; The Pizza Place That Doesn't Deserve Your Business. Those are much better.
So, folks, this is why I urge you to boycott this sorry excuse for a pizza business with me. They've had their chance (three chances, at least) to show some common sense, good business practices, and customer service, and they've failed.
You're going down, Mr. Junk.
Comments
I was gonna boycott them anyway, but for sure i will now! What a bunch crap!! You are right, you can't expect to get good service anymore, it is reasonable to be actually surprised to receive GOOD service, which is very very sad. Sorry your childs party was ruined!
Chrissie ---- Mommy to Taylor
With the age of myspace, facebook, twitter, and blogs, you would think that people in customer service would realize that in less than 5 minutes your problem can be heard around the world. You would also think that they would do more customer service training with the employees, but many don't want to invest the money on a teenager who will not be working there in 3 months. I have also recently ran into the guy working his second job. While I could empathize with his problem, I still wanted good service. Just remember to call the manager when they do something good.
Yikes! I'd be beyond furious, too. I'm so sorry this happened to you guys.
The thing that makes me the angriest is that this kind of thing is happening more and more these days, and no one is held accountable. We as consumers can plan and prepare and try to do things right, and still, some schmuck messes up, and we're left with no repayment for our suffering, however small that may be.
Check out my blog, That's Why We Can't Have Nice Things!
I agree. Customer service barely exists anymore. That woman at Mr. Jim's should been kissin' your behind to keep your business.
By the way, you should call back Monday and ask to speak to the "real" manager at the pizza place. Maybe he can try to rectify the situation ... and maybe this woman will get in some kind of trouble for her incompetence .